This Privacy Policy explains what information Haley’s Cleaning Crew may collect, how we use it, how information may be shared, and the choices available to you regarding your personal information and communications.
Information We Collect
We may collect information that you voluntarily provide to Haley’s Cleaning Crew when requesting an estimate, contacting us, scheduling services, or communicating with our business.
This information may include:
- Name
- Phone number
- Email address
- Property address or service location
- Cleaning service requested
- Number of bedrooms and bathrooms
- Preferred service date or timeframe
- Information about pets
- Cleaning preferences or special requests
- Messages submitted through our website
- Other information you voluntarily provide
We may also collect limited technical information when you visit our website, such as browser type, device type, IP address, pages viewed, referring website, and general website activity.
How We Use Your Information
Haley’s Cleaning Crew may use personal information to:
- Respond to questions and inquiries
- Provide cleaning estimates
- Confirm service-area availability
- Schedule and manage cleaning appointments
- Communicate about requested services
- Send appointment confirmations and reminders
- Provide service updates
- Respond to customer-service questions
- Maintain customer and business records
- Improve our website and services
- Protect against fraudulent or unauthorized activity
- Comply with applicable legal or regulatory requirements
We use personal information only for legitimate business purposes related to Haley’s Cleaning Crew.
SMS and Text Message Communications
If you provide your mobile phone number and consent to receive text messages from Haley’s Cleaning Crew, we may send SMS messages related to your inquiry or cleaning services.
Messages may include:
- Responses to estimate requests
- Scheduling communications
- Appointment confirmations
- Appointment reminders
- Service updates
- Follow-up communications related to your cleaning request
- Customer-service communications
Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of text messages. Reply HELP for assistance. Consent to receive text messages is not a condition of purchasing cleaning services.
Mobile Information and Messaging Consent
Haley’s Cleaning Crew does not sell, rent, share, or transfer mobile phone numbers, SMS opt-in information, or messaging consent to third parties or affiliates for their own marketing or promotional purposes.
Mobile information may be provided to service providers that help us operate our communications systems, website, customer-management tools, scheduling systems, or other business technology, but only as necessary to provide those services on behalf of Haley’s Cleaning Crew.
Text-messaging originator opt-in data and consent are not shared with third parties for marketing or promotional purposes.
How We May Share Information
Haley’s Cleaning Crew does not sell your personal information.
We may share limited information with trusted service providers that assist us with business operations, including:
- Website hosting
- Online forms
- Customer relationship management
- Scheduling
- Email communications
- Telephone and SMS communications
- Data storage
- Website analytics
- Other technology or administrative services
These service providers may access information only as reasonably necessary to perform services on our behalf.
We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect the rights, safety, property, or security of Haley’s Cleaning Crew, our customers, or others.
Website Forms
Information submitted through forms on haleyscleaningcrew.com may be processed through third-party website, form, or customer-management services used by Haley’s Cleaning Crew.
We use information submitted through these forms to respond to inquiries, provide estimates, communicate about requested services, and manage customer relationships.
Please do not submit sensitive personal information that is not necessary for us to provide cleaning services.
Cookies and Website Analytics
Our website may use cookies or similar technologies to help the website function properly and understand how visitors use the site.
These technologies may collect information such as:
- Browser type
- Device type
- General geographic area
- Pages viewed
- Time spent on the website
- Referral source
- Website interactions
This information may be used to maintain, analyze, and improve our website and marketing efforts.
You may be able to control or disable cookies through your browser settings.
Data Security
Haley’s Cleaning Crew takes reasonable administrative and technical measures to help protect personal information from unauthorized access, disclosure, alteration, or misuse.
However, no website, electronic communication, or data-storage system can be guaranteed to be completely secure.
Data Retention
We may retain personal information for as long as reasonably necessary to:
- Respond to inquiries
- Provide requested cleaning services
- Maintain customer and business records
- Document communication preferences and consent
- Meet accounting, legal, or regulatory obligations
- Resolve disputes
- Protect our business interests
Information that is no longer reasonably necessary may be deleted or securely disposed of when appropriate.
Your Choices
You may contact Haley’s Cleaning Crew to:
- Ask about personal information you have provided
- Request correction of inaccurate information
- Request deletion of certain information when legally permitted
- Update your communication preferences
- Withdraw consent for certain communications
To stop receiving applicable SMS messages, reply STOP to the text message.
Third-Party Websites and Services
Our website may contain links to websites or services operated by other organizations.
Haley’s Cleaning Crew is not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage you to review the privacy policies of any third-party services you choose to use.
Children’s Privacy
Our website and cleaning services are intended for adults arranging residential or property cleaning services.
Haley’s Cleaning Crew does not knowingly collect personal information from children under the age of 13.
Changes to This Privacy Policy
Haley’s Cleaning Crew may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.
Any revised Privacy Policy will be posted on this page with an updated effective date.
Questions About Your Privacy?
Contact Haley’s Cleaning Crew if you have questions about this Privacy Policy or how your information is handled.
Haley’s Cleaning Crew
Palm Coast, Florida
Phone / Text: (386) 355-9421
Email: [email protected]